• AwkwardLookMonkeyPuppet@lemmy.world
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    25 days ago

    I’m on iOS right now. I wanted to check out the iPhone 16 Pro, especially since I have a lot of friends and family on iPhones. I’m switching back to my Pixel 7 Pro tomorrow, as soon as Verizon customer service comes back to work since the stupid AI activation failed. On that note, why TF doesn’t Verizon have 24 hour customer service? T-Mobile did. We’re super disappointed with Verizon as a company after switching last year. They run their shit like an old school Ma Bell company.

    • TrickDacy@lemmy.world
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      25 days ago

      Curious what made you switch back to Android?

      Yeah Verizon is trash. I was a loyal customer of theirs for many years and then they literally ruined my credit over $40 after claiming to have fixed the billing error literally 3 times. On principal I will never go back to Verizon.

      • AwkwardLookMonkeyPuppet@lemmy.world
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        25 days ago

        There are a lot of reasons why I’m switching back, but the main one is that the on-device closed captioning doesn’t really work. It’ll work for a sentence or two and then stop. I have to turn it off and on 1-3 times and then it’ll work again for a sentence or two. Some other reasons are that Siri doesn’t respond half the time. It’ll listen to what I say and then shut off. The text selection is still bad, and how you move the cursor around is clunky. Videos on the steam website won’t play. They start playing and then go black. There are a bunch of other small reasons too, but those are the main ones. One issue would be annoying, but I’d be willing to troubleshoot it. But all these issues? I didn’t spend $1200 on a flagship phone to constantly troubleshoot problems. Don’t get me wrong, there are a lot of nice things about the phone too. I want to like it. It feels nice, the screen is great, and the camera is too. But all-in-all it’s too glitchy for what I paid for it. It’s going back tomorrow.

        • TrickDacy@lemmy.world
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          24 days ago

          Thanks for the response! I find it fascinating that video problems were some of your issues, because I have had to support a video player for a website for years now, which has always been horrendously difficult in Safari. Specifically on Safari iOS, caption issues have plagued me for weeks at a time. It’s rare I’ve ever spoken to anyone who cites those kinds of issues as a point of frustration, but I have always known they’re there firsthand. And because it’s apple, people can’t just try another browser. Every other browser is just Safari with a skin.

          • AwkwardLookMonkeyPuppet@lemmy.world
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            24 days ago

            The black video issue was only on the Steam website. But if I can’t even watch game previews on a $1200 device, that’s a problem. Captions are a major issue for the hearing impaired, so that was a huge consideration. The only reason I was willing to go back to iOS is because they claimed they had all of these AI powered accessibility features, but they were glitchy at best.