bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 5 months ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

cross-posted to:
technology@lemmit.online

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 5 months ago

cross-posted to:
technology@lemmit.online

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

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5 months ago
Very true. Air Canada doesn’t need AI to be terrible.

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