Woke up on Monday and my Pixel 6 Pro wasnt quite fitting in the case while i was checking news while having coffee on the morning. Pushed it in and it didnt seem to fit right. Took the case off to find it had turned itself into a spicy pillow and was splitting along the side. Was 1 month inside warranty, messaged support who told me it was wear and tear initially. I made it quite clear i wasnt accepting that and there wasnt even any way that internal adhesive failing would be wear and tear, never mind battery expansion. They agreed to replace it with a refurb as a goodwill gesture, how very nice of them. I upgraded the same day to a S23 Ultra and have sold the refurb to a reseller.

  • ChiefSinner@lemm.eeEnglish
    252·
    10 months ago

    Googles warranties are the worst. I bought a pixel 7a, and within 5 weeks it died. They would not fix it or return it because it was outside the 30 days, but they did have a year manufacturer warranty. However, when an authorized repair shop I took it in noticed a small little scratch where the case snapped on, they wouldn’t honor it. Don’t ever get a warranty from Google for anything, they’re awful.

    • Nurse_Robot@lemmy.worldEnglish
      61·
      10 months ago

      My Google Pixel 5 broke less than thirty days after the warranty expired. The screen just turned off, there was nothing else wrong with the phone. No scratches, no water exposure, nothing. Google has turned into a crooked business

      • YottaDren@lemmy.worldEnglish
        4·
        10 months ago

        My new 6 pro was broken out of the box. Google support said not to worry about it because it was still under warranty so I could get a refurbished replacement for $60! I had to demand they escalate it all they would send me a new one.

      • whispering_depths@lemmy.worldEnglish
        32·
        10 months ago

        full of shit. you can take it to a repair place partnered with Google and they’ll give you a new screen straight up. It was free, in and out.

          • whispering_depths@lemmy.worldEnglish
            21·
            10 months ago

            it was free, in and out ( I left my phone there for an hour )

            Continue to tell me you’re propagating bullshit you know nothing about. $5 says you got scammed by some random phone repair place and they’re laughing about the idiot who paid them $200 for a free job.

            • Nurse_Robot@lemmy.worldEnglish
              1·
              10 months ago

              It was the place Google referred me to, they’re under contract to work on Google phones. I didn’t pay them, I just switched phones. You’re a very rude and aggressive person, I can’t imagine that does you any favors in the real world.

      • Pringles@lemm.eeEnglish
        11·
        10 months ago

        Must be. This shit doesn’t fly in the EU with the 2 years of obligated warranty.

          • ඞmir@lemmy.mlEnglish
            4·
            10 months ago

            The UK isn’t even in the EU.

            Pixel 7 Pro was discounted to like €600 for a long time on Dutch carriers.

            The US also has taxes but those are not shown on the US site.

            I don’t know what else to tell other than go live in an actual EU country for a while, especially with the weird tangent about healthcare.

    • whispering_depths@lemmy.worldEnglish
      24·
      10 months ago

      my phone screen broke on my pixel 6 after 5 months (to water damage of all things) and Google payed for it at the phone repair place i went to lol, with no questions. this is complete bullshit. make sure to research before blindly accepting random comments. (even this one, just do your research!)