Working for Boeings PR department must be absolute madness right now… imagine having to somehow excuse all those fuck ups and every week there is a new one
Except this one isn’t even a Boeing issue - this is a plane Delta has operated since 1992. This is entirely Delta’s maintenance’s fault. Boeing will still get blamed for it, of course.
I know, but no one cares who’s responsible at the moment. What people care about is that they read a new article about Boeings planes endangering passengers every 3 days. So while Delta is most likely at fault, Boeing is gonna take the hit to the company image. That’s why I was specifically speaking about the Boeing PR team. Those guys and the crisis managers won’t be able to catch a break for a loooong time.
“Next up: are Grandma’s visits killing her? Investigation finds Boeing builds airframes out of aluminum, which may or may not be linked to alzheimers. More at 11.”
I don’t think we have enough information to say whether it’s a Boeing thing or not. The reason I say that is, that my understanding is some maintenance and repair operations will be performed by Boeing, or Boeing appointed subcontractors. What we may never find out is whether there was any work done on, or requiring access via the nose wheel area, and whether it was performed by Boeing/Boeing subcontracted technicians.
But, as I said in my other comment. This will be an ongoing problem where every Boeing plane issue will be reported now and unless announced by the operator or Boeing themselves, we’ll never know whether it was a Boeing maintenance problem or just neglect by the operator.
The thing is, every Boeing plane that has any problem is going to make it to the news right now. So it’s very hard to see what is relevant and what is just “one of those things”. So, this will make them look worse than they really are.
Having said that, they have problems. My opinion is that cost-cutting has created all their recent actual problems (MCAS, missing bolts, loose bolts etc) and I’d argue that unless the actual location(s) responsible for these problems is identified, the safest thing to do would be to recall ALL aircraft recently (last 3 years AT LEAST) serviced, repaired or had their configuration changed at a Boeing owned or subcontracted location should be reviewed for substandard work.
My reasoning here is that if we have loose/missing bolts on the 737 Max 8/9 and -900ER. It won’t stop there, it is going to almost certainly be an institutionalised problem of quality control slippage that could affect any aircraft maintenance, repair, or adjustment operation.
But, I’m not an aviation expert, so my opinion is worth very little.
I agree with your comment, even though I have no idea on the technical aspects. What I can weigh in on is crisis management, especially communication.
Boeing needs to take control of the situation and actively start communicating and showing that they are working on fixing this thing. In Situational Crisis Communication Theory you would call it a rebuild approach. They tried denial, they tried downplaying, it’s not working. A rebuild strategy is usually the last resort, as things like admitting your mistakes and fixing them are rarely appreciated by investors. Furthermore it’s usually a huuuuge cost to do a recall on that scale. But Boeing need to show the public that they are actively working on improving the situation, to earn back their trust. So at least a partial recall should be considered.
You’re exactly right in your first paragraph about the news. The media and the public are very sensitive to Boeing quality issues rn. These articles won’t stop unless one of three things happen. Either Boeing gets their shit together and gets some effective crisis management and communication done, the company goes bust, or something else turns up in the news that replaces this. The third option will be the most likely, but it will also haunt them forever. It’s like that exploding galaxy note 7 situation. There were articles about that for every new generation of Galaxy Note, despite Samsung doing pretty well in investigating the issues. And while the following Note phones sold alright, the whole thing was a significant loss of trust and money for Samsung and enabled competitors like Huawai to catch up.
What they do right is having a duopoly with Airbus, and great military contracts. So investors know that even if things are shit rn, they will probably get better again.
Furthermore, while I agree that Boeing probably will not go bankrupt over this, the valuation sometimes is not a great indicator of what’s going on internally. Enron was worth over 60 billion. Half a year later they were at zero. Now I’m not saying Boeing is nearly that bad, but they are in some trouble for sure.
Working for Boeings PR department must be absolute madness right now… imagine having to somehow excuse all those fuck ups and every week there is a new one
Except this one isn’t even a Boeing issue - this is a plane Delta has operated since 1992. This is entirely Delta’s maintenance’s fault. Boeing will still get blamed for it, of course.
I know, but no one cares who’s responsible at the moment. What people care about is that they read a new article about Boeings planes endangering passengers every 3 days. So while Delta is most likely at fault, Boeing is gonna take the hit to the company image. That’s why I was specifically speaking about the Boeing PR team. Those guys and the crisis managers won’t be able to catch a break for a loooong time.
45,000 commercial flights a day in the U.S. 35 deaths in the last 10 years. Thats about 164 million flights.
~115 people dying by car daily, and those numbers have been rising every year…
If planes get their kill ratio up high enough people will stop caring and start saying it is expected/needed.
Clearly more plane crashes are the answer.
how many car trips per day in the us? must be billions. deaths per mile* per traveler should be the metric, not number of trips.
ps: safest method of transportation is the elevator.
edit:*mile traveled
Elevators don’t travel any distance so if anyone is hurt by one they immediately lose by your metrics
are you 100% sure that elevators don’t travel any distance? or are we going to argue semantics over what distance is or isn’t.
Does this one count?
sure
Here is an alternative Piped link(s):
Does this one count?
Piped is a privacy-respecting open-source alternative frontend to YouTube.
I’m open-source; check me out at GitHub.
Just throwing this out - do we include the altitude the plane climbs in its distance traveled?
sure. why the hell not? lets go nuts on these data points.
You would need to keep track of how high airplanes fly if you did argue semantics
in three dimensions you have three axis. all of those measure distance traveled from 0.
“Next up: are Grandma’s visits killing her? Investigation finds Boeing builds airframes out of aluminum, which may or may not be linked to alzheimers. More at 11.”
I don’t think we have enough information to say whether it’s a Boeing thing or not. The reason I say that is, that my understanding is some maintenance and repair operations will be performed by Boeing, or Boeing appointed subcontractors. What we may never find out is whether there was any work done on, or requiring access via the nose wheel area, and whether it was performed by Boeing/Boeing subcontracted technicians.
But, as I said in my other comment. This will be an ongoing problem where every Boeing plane issue will be reported now and unless announced by the operator or Boeing themselves, we’ll never know whether it was a Boeing maintenance problem or just neglect by the operator.
I would expect this to be a maintenance fail.
They didn’t say why it fell off yet. It might be a fatigue issue.
The thing is, every Boeing plane that has any problem is going to make it to the news right now. So it’s very hard to see what is relevant and what is just “one of those things”. So, this will make them look worse than they really are.
Having said that, they have problems. My opinion is that cost-cutting has created all their recent actual problems (MCAS, missing bolts, loose bolts etc) and I’d argue that unless the actual location(s) responsible for these problems is identified, the safest thing to do would be to recall ALL aircraft recently (last 3 years AT LEAST) serviced, repaired or had their configuration changed at a Boeing owned or subcontracted location should be reviewed for substandard work.
My reasoning here is that if we have loose/missing bolts on the 737 Max 8/9 and -900ER. It won’t stop there, it is going to almost certainly be an institutionalised problem of quality control slippage that could affect any aircraft maintenance, repair, or adjustment operation.
But, I’m not an aviation expert, so my opinion is worth very little.
I agree with your comment, even though I have no idea on the technical aspects. What I can weigh in on is crisis management, especially communication.
Boeing needs to take control of the situation and actively start communicating and showing that they are working on fixing this thing. In Situational Crisis Communication Theory you would call it a rebuild approach. They tried denial, they tried downplaying, it’s not working. A rebuild strategy is usually the last resort, as things like admitting your mistakes and fixing them are rarely appreciated by investors. Furthermore it’s usually a huuuuge cost to do a recall on that scale. But Boeing need to show the public that they are actively working on improving the situation, to earn back their trust. So at least a partial recall should be considered.
You’re exactly right in your first paragraph about the news. The media and the public are very sensitive to Boeing quality issues rn. These articles won’t stop unless one of three things happen. Either Boeing gets their shit together and gets some effective crisis management and communication done, the company goes bust, or something else turns up in the news that replaces this. The third option will be the most likely, but it will also haunt them forever. It’s like that exploding galaxy note 7 situation. There were articles about that for every new generation of Galaxy Note, despite Samsung doing pretty well in investigating the issues. And while the following Note phones sold alright, the whole thing was a significant loss of trust and money for Samsung and enabled competitors like Huawai to catch up.
Can’t have a PR department if you laid them off.
The company is still worth over 100 billions. They do something right.
Otherwise I agree with you. It’s almost hilarious to see fail after fail (as long as you are not in the plane).
What they do right is having a duopoly with Airbus, and great military contracts. So investors know that even if things are shit rn, they will probably get better again.
Furthermore, while I agree that Boeing probably will not go bankrupt over this, the valuation sometimes is not a great indicator of what’s going on internally. Enron was worth over 60 billion. Half a year later they were at zero. Now I’m not saying Boeing is nearly that bad, but they are in some trouble for sure.
It’s call “military contracts”
Amd cruising on past reputation.
Military contracts.
Well they were not doing so hot just 4 years ago when they said they were short a cool 60billion…
Nestle is worth billions. Sure, a bunch of kids die and we use slavery, but they must be doing something right.
Google’s worth billions, and they can go probably about 6 years doing nothing right before that changes. It took Yahoo! a while, you’ll catch on.