Hey all, hoping some more experienced Proton users might be able to help me out here.

Earlier this week I began the process of switching from Gmail to Proton. I imported the last few months of Gmail messages, set Gmail to forward to Proton for the interim before I can get all my other accounts switched away from that Gmail, and installed the Android proton mail app.

I’m having the following issues:

  • Proton mail, regardless of if I’m in browser or mobile app, keeps reappearing emails that I delete or mark as spam. I’ll delete them, then check my inbox again later and there they are again, unread in my inbox. It’ll take 6 or 7 attempts sometimes before an email actually stays deleted.

-the Android app is sucking crazy amounts of battery. It’s not like I receive an insane amount of daily messages, but yesterday Proton mail sucked 40% of my battery. That’s from mostly idle use and deleting a handful of emails. That’s it. It seems to be pulling an insane amount of juice in the background.

Anyone know how I can resolve these problems? I want to use proton for their focus on privacy and encryption, but both these issues are deal breakers for me if I can’t resolve them.

Thanks in advance!

  • totallynotarobot@lemmy.world
    2·
    1 year ago

    Is it only forwarded emails that keep reappearing, or all emails?

    I don’t know how forwarding works (push/pull/fetch/stay awake and eat battery/etc) but I’ve used the mobile app on android and iOS and never had a battery issue, so I’d recommend checking the forwarding since that’s a difference between your setup and mine.

    Try setting an autobot reply on your gmail telling people about your new address instead. Bonus - robots won’t read it so only the important stuff will get redirected lol

    • 3migo@lemmy.worldOP
      1·
      1 year ago

      It’s only the forwarded emails, or emails that were imported as part of the initial Gmail Sync (which pulled the last 3 months of emails in) that keep reappearing.

      Good call on the auto-reply for my Gmail. I think that will be the best move if forwarding is the issue. It’s a shame they offer the setting during the initial setup, but it clearly isn’t super functional if it’s causing these problems.

      • totallynotarobot@lemmy.world
        2·
        1 year ago

        Huh, that’s frustrating. Have you tried asking proton support? They’re super top notch and really quick.

        ETA: I do pay for my account, so I don’t know if there’s a priority. But if it isn’t super quick for a free account, it’ll at least be good lol