this is where my brand-new unwrapped xfinity modem will live, unused, forever.
i recently did some deep cleaning and found the (two years) old modem sitting in a closet. unused because i am perfectly satisfied logging into the xfinity hotspot broadcast from my neighbors and there is no co-ax outlet in my place.
i considered just tossing the thing into the trash, but decided to be a responsible consumer.
after returning the old device to the xfinity store and subsequently discovering that my hotspot access was turned off, i got to take repeat train ride into the city to pick up a new device. it turns out that even though my account is in good standing, a physical device is required to be attached to my account in order to maintain hotspot access.
should i have just tossed the old one? should i just toss this one?
I have a long and special history with Comcast. My city has given them the sole monopoly cable contact. So – I believe – they are obligated to provide me service. The distance from pole to house is too long. No less than 3 service people have come out and said they have to put in a thicker cable like those used on the telephone poles. Nope – the work order always disappears. Of course, they have to pretend they will eventually do something, because – city monopoly.
Used a signal booster for a long time and that helped (I had to buy it) except at holidays when everyone was home. Then more people in the area got service – dropping the signal.
After some years, T-Mobile 5G moved in and I happily dumped Comcast (monopoly only applies to cable).
There is more, but you get the idea.
Never give Comcast a monopoly on service. Even had me considering satellite Internet in the middle of the city at one point!
i found myself laughing at your story. sorry, it’s not you… just to hear that they seem so inept and useless.
Thanks – it does become funny for me as more time passes. Not so funny was the year Comcast signal was too weak to operate for 10 days over the Christmas holiday.