• disgrunty@lemmy.world
    link
    fedilink
    arrow-up
    19
    ·
    4 months ago

    As a former IT help desk person, I can confirm that we do in fact love it when people give us good info. People who write screen broke shouldn’t be working with technology more advanced than a shovel

    • DokPsy@infosec.pub
      link
      fedilink
      arrow-up
      6
      ·
      4 months ago

      “please call so and so, they’re having issues with their browser”

      Call the user, they are out for the day. Leave message to call back

      Either never hear back or the issue was not browser related

      Either way, tell the original ticket creator to have the person having the issue call us if they want prompt service

    • rottingleaf@lemmy.zip
      link
      fedilink
      arrow-up
      3
      ·
      4 months ago

      People who write screen broke shouldn’t be working with technology more advanced than a shovel

      Shovel gay, pen have, paper end, rock good.