I agree that these customer service bots are a poor use of the tech. In the corporate world, it is very useful for both writing and summarizing, that’s where Microsoft comes in. Outside of LLMs, though, NVIDIA is well staged for most AI stuff. That’s why I say they will outlast the craze. It doesn’t matter what the AI is used for, NVIDIA wins. Voice to text, text to voice, sentiment analyses, object and image recognition, anomaly detection. All of which have gotten significantly better in the last few years due to modern AI tech. Hell, even video game up-scaling and ray tracing have both benefited from these technologies.

All of that is to say, the LLMs and image generation stuff has taken all the press and attention, but there are a lot more uses than those two, and clever people are finding new uses constantly.