I like the idea of a less profit-driven business that is maybe more community-focused but I wonder if they have the same capability as a bank? Have you been able to do your banking needs at a credit union? Was the customer service decent?
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Excellent, I only use credit unions.
Great, yes, yes, yes.
They have a coop shared branch service that means you can go into any participating one and do any banking needs.
I pay nothing for banking/checking and I get great rates on savings acct and CDs.I’ve had quite a few credit unions. I learned early on that there’s a banking regulation that prevents banks from pulling a payment that you didn’t specifically authorize for a loan or credit card from a checking/savings account at the same bank regardless of how overdue it is.
I also learned the hard way that Credit Unions are exempt from this and the MFs caused me to nearly miss a rent payment, yes yes debts are debts and you should pay them, but sometimes you need to prioritize limited funds and an unsecured credit card payment is almost always going to be rock bottom compared to a fucking rent or mortgage payment. And no, they would not reverse the payment they took.
I did learn a valuable lesson though, spread your accounts fucking everywhere. A checking at one bank, a savings at a different one, auto loan somewhere else, credit cards somewhere else. Thanks NFCU! Because of you I now have a WEB of accounts lmao
Other than that, CUs are nearly always lacking on the tech side of things and make asinine decisions like not being able to set your own username on account creation and have to wait on your “User ID” (probably account number) to be mailed to you.
Customer service is usually good, as long as you don’t expect longer CS hours, usually closes around 8PM. Rates are good, lower fees and not nearly as many BS fees and that almost makes up for the cons
Have NFCU for my mortgage and car loan and it is absolutely astonishing to see how behind they are in tech. To set up autopay on the car note they wanted me to send in a form and wait something like 6 weeks, and I got no interest discount or anything for doing it. Ended up setting up autopay through my regular bank online in about 3 minutes and said forget it.
Fair enough but if you have the means, NFCU has almost no cost. I get something small but like .4% interest on my checking account. Their credit card has no annual fee and I average $800 a year in cash back benefits from it. Other than buying paper checks, I’ve not paid them one penny for any services, a way better deal than I was getting at BofA.
I also learned the hard way that Credit Unions are exempt from this
Wow… there’s a gem of knowledge for sure.
I have, until recently, tried to bank only with credit unions. I have had a couple of poor experiences but nothing awful enough to get me to go back to banks.
As with anything else, do your homework. Not all credit unions are the same and not all are run well.
What you need from a credit union will help determine your choice. A couple near me focus on home mortgages while another is all about CDs and savings.
I do my own investing and found myself using CashApp more and more for lots of things and ended up closing my credit union account because I was getting just as good a deal on ATMs and services I used frequently.
it’s nice
they speak my language which is nice
aside from that, they’ve got really good rates on loans, though not so much on savings accounts
To be fair, a savings account at chase gets less than 1% apr last time I checked
Why compare to Chase? There are plenty of online banks that have high savings rates. Ally, for example, is currently 4.2%, and my Sofi account is currently 4.5%. I honestly just use my Fidelity brokerage account as my checking and savings, and I get ~5% on each (whatever money markets are currently doing).
Get a fee-free account at a bank or CU with branches for cash transactions and maybe loans, but keep the bulk of your cash at a higher-yielding bank.
Never had an actual Bank account. For 30 years, I’ve only ever used Credit Unions. Never thought for a moment Banks may be able to help me better.
I have a savings account with a credit union, they can offer some pretty good rates and will generally have a very open investment strategy. Customer service has been rather good, at least when accessed via phone. I don’t think my union offers things like current accounts, but I hear some do.
You experience is going to be heavily dependent on your specific union, they tend not to have as much money to throw around as major banks do, so don’t expect a bespoke app or anything like that.
Mine does have the same capabilities as a chain bank, but admittedly it took them a little longer to implement online features. The customer service is excellent. Because they’re a smaller organization, I can speak to an actual human who can personally and immediately solve my problem much quicker.
I currently don’t have an account with a CU at the moment but based on what I’ve heard from people in my city, they are great with what they stand for, have great loan rates, and are friendly. The main problem is that they lag behind with technology. Their online banking and mobile apps are slow, buggy, and lack features. So make sure to take that into account.
I’ve predominantly used a credit union my whole adult life. The one I use is smaller so loans and such have a higher threshold to meet. It also means that the interest rates are negligible on my accounts (0.01%), however I’ve also never really had any issues with them, their service, or locations. I’ve never had to deal with any fees, or transaction disputes.
There is one perk that I wish they had that you’ll really only find at the big banks: international free ATM withdrawal. While niche, if you travel a lot it might be worth it to set up an account with a bigger bank that supports that, even if the account is only used for travel.
Definitely worth it. I’ve never had a problem with overdraft fees, BS by for-profit executives, and my credit union certainly never needed to be bailed out by the federal government.
I love the two I’ve been with since the early oughts. One is state employee, the other a federal one.
I mostly use the federal for everything, but keep an account at the state one for a few things here and there.
Never have any issues worth noticing, though ATM availability without fees was a hassle in the past. Just weren’t that many available back then, but that’s changed.
Could complain about their apps being pretty bad, but that’s every bank app I’ve seen or heard about.
Never have any delays in transfers, no crazy fees, excellent interest rates for credit and savings/checking.
I’ve also never had anything even remotely bad with customer service. Tbh, there’s so few issues that I could take one shoe off to count how many times I’ve needed that kind of thing. I’d have toes left over.
My best friend, his husband, a friend of ours, my wife, dad, and sister all use one or the other of those two, and zero issues, so it isn’t just me being charming af and/or lucky.
I have accounts at two credit unions. One I love, one is okay.
The first one has excellent customer service and was doing online banking before most banks even thought it existed - they had software you’d use to dial into their system with your modem. Obviously that has gone by the wayside but they have an excellent, full featured site. Rates are generally competitive. (Unfortunately I live in a different state than they are based in, so I can’t get my mortgage through them any more - they used to do it, but stopped offering mortgages in my state years ago.) They have nice touches, like if you withdraw cash from an ATM that isn’t theirs, they’ll refund the ATM fees you were probably charged.
The other credit union is fine. No major complaints really, but after the experience with the first one, the second one just doesn’t compare. Their website is functional and covers all the normal pieces of online banking, but doesn’t have nearly the features the other one does. I probably wouldn’t know what’s missing if I hadn’t used the first one.
We also have a regular bank. No major complaints with them either, but it’s not one of the biggies like Chase. One of the few remaining regional bank chains.
I’m done with credit unions. They just create the illusion of a small org but then farm you out to big companies via outsourcing anyway.
- Most credit unions have outsourced just about every aspect of their business. They are like shell companies all working as many different façades to the same giant corporations. CUs in-house expertise doesn’t go far beyond their branding and marketing. Your sensitive financial info gets shared around with a handful of giant corporations while giving the illusion that you have the privacy benefits of a small CU.
- billpay outsourced to 1 or 2 different billpay services nationwide
- monthly statement generation: outsourced to the same few corps
- statement printing: outsourced, then they charge you for it
- Credit unions spam the shit out of whatever email address you supply, thus enabling all entities handling the email to see where you bank each time the CU decides to spam you. Commercial banks are better on this in my experience. I think commercial banks have calculated that spam just angers people and drives them off, whereas credit unions are either not diligent enough to make that calculation or they are assuming their small org appearance will go a long way in obtaining forgiveness.
- Most credit unions have put their website on Cloudflare in the past few years. Which means:
- Consumers are generally forced to expose their account credentials to a privacy-abusing tech giant (while agreeing to be accountable for damage stemming from credential leakage)
- Consumers are generally forced to expose to their credit union their approximate physical location every single time they connect to the website as a consequence of Cloudflare. Which means if they move outside of the CUs service area some CUs will notice that and even freeze/lock the account. They tend to admit directly in their privacy policy that they collect IP addresses specifically for geolocation tracking of their customers.
- Consumers are generally forced to expose to their ISP where they bank as a consequence of Cloudflare. And considering Trump overturned an Obama policy that required ISPs to obtain consent for collecting and selling customer personal data, there is nothing to stop your ISP from selling info about where you bank to data brokers and debt collectors. Biden did not reverse Trump’s privacy sabotage.
- Cloudflare can at any moment decide to block you for any reason arbitrarily, and suddenly your web access to your money is gone.
- Consumers who are behind CGNAT outside of their control are often blocked by Cloudflare. If a snot-nose script kiddie in your CGNAT pool decides to scrape some websites, CF’s excessive protectionism might kick in and block the IP which could go to you next, and you lose access to your money because CF overreacted to a harmless snotnose kid.
Being free from Cloudflare sometimes means you can login over Tor and avoid most of the problems above. OTOH many commercial banks also block Tor increasingly more frequently lately (because they also want to track your physical whereabouts). There may be some Cloudflare-free CUs that still permit Tor logins though it’s becoming harder to find them.
Gratis paper statements are important more than you realise:
If you cannot find a bank or CU that gives you the privacy of Tor, the best feature to look for is gratis paper statements and paper checks so you can scrap the website and take back your privacy. It’s more common to find gratis paper statements from banks than CUs. As enshitification of the web proliferates and more FIs join Cloudflare, gratis paper statements is an important safety net so you can ditch their tech the moment it goes sour.
Regarding apps:
Credit unions do not write their own software. You have just a few closed-source Google Playstore banking app makers who all the credit unions outsource to. Whereas every commercial bank reinvents the wheel with their own implementation. For me it’s a shitshow no matter what. I am not going to enter Google Playstore and tell Google where I bank and let Google track exactly which software version I have which also reveals what vulns I inherit, to then run a closed-source app that snoops on me in countless unknown ways. Fuck all that.
- Most credit unions have outsourced just about every aspect of their business. They are like shell companies all working as many different façades to the same giant corporations. CUs in-house expertise doesn’t go far beyond their branding and marketing. Your sensitive financial info gets shared around with a handful of giant corporations while giving the illusion that you have the privacy benefits of a small CU.
Great
